Effective Date: 01-01-2025
Welcome to Maxmol Renewable Energy! This policy outlines the terms for shipping and order cancellations for purchases made through our website (https://maxmol.com/). By placing an order, you agree to the terms stated below.
1. Shipping Policy
1.1 Shipping Process
- We strive to process and ship all orders within 5-7 business days of order confirmation.
- Shipping times may vary based on location, product availability, and external factors such as courier delays or holidays.
- Once your order has been dispatched, you will receive a tracking number via email or SMS.
1.2 Shipping Charges
- Shipping charges, if applicable, will be calculated at checkout based on your location and the selected shipping method.
- Free shipping may be available on select products or orders above a specified amount (as mentioned on the website).
1.3 Delivery Time
- Estimated delivery time will be provided at checkout. However, delivery may take longer due to factors beyond our control, such as weather conditions, customs clearance, or remote location delivery.
- In case of a delay beyond the estimated timeframe, our team will update you accordingly.
1.4 International Shipping
- Currently, we offer shipping within [mention regions/countries]. For international orders, additional charges such as customs duties and taxes may apply, which are the responsibility of the customer.
1.5 Damaged or Lost Shipments
- If you receive a damaged product, please contact us within 48 hours of delivery with clear images of the damage.
- If a shipment is lost in transit, we will assist in tracking the order and, if necessary, arrange for a replacement or refund based on the situation.
2. Order Cancellation Policy
2.1 Cancellation Before Shipment
- Customers may cancel their orders within 24 hours of placing them. After this period, the order will be processed, and cancellation may not be possible.
- To cancel an order, please contact our support team at [Insert Contact Information].
2.2 Cancellation After Shipment
- Once the order is shipped, cancellation is not allowed. However, customers may initiate a return as per our Return and Refund Policy.
2.3 Order Refusal at Delivery
- If you refuse to accept delivery without a valid reason, shipping and return charges will be deducted from your refund.
2.4 Cancellation by Maxmol Renewable Energy
- We reserve the right to cancel an order due to reasons such as product unavailability, pricing errors, payment issues, or fraudulent activity. If we cancel an order, customers will be notified, and a full refund will be processed.
3. Contact Us
For any queries related to shipping and cancellations, please contact us at:
Maxmol Renewable Energy
Website: https://maxmol.com/
Email: maxmol.india@gmail.com
Phone: (+91) 7465005001
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Shipping and Cancellation Policy.