Return and Refund Policy

Effective Date: 01-01-2025

At Maxmol Renewable Energy, we strive to provide high-quality solar inverters, solar generators, safety devices, Mppt and SMPS chargers. If you are not completely satisfied with your purchase, we are here to help with our return and refund policy.

1. Return Eligibility

  • Returns must be requested within 07 days of receiving the product.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (invoice or order confirmation) is required for all returns.
  • Certain products such as customized or special-order items may not be eligible for returns.

2. Return Process

  • To initiate a return, please contact our customer support at [maxmol.india@gmail.com] or call [(+91) 7465005001].
  • Upon approval, you will receive instructions on how to return the item.
  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.
  • Once the returned item is received and inspected, we will notify you of the refund approval or rejection.

3. Refund Policy

  • Approved refunds will be processed within 07 business days after receiving the returned item.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping and handling charges are non-refundable unless the return is due to our error.
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchange Policy

  • We offer exchanges for defective or damaged products. If you need to exchange an item, contact us within 07 days of receiving it.
  • The replacement product will be shipped once we receive the original defective item.

5. Non-Returnable Items

  • Items that have been used, damaged due to misuse, or modified are not eligible for return.
  • Products marked as “Final Sale” or “Non-Returnable” cannot be returned.
  • Gift cards and promotional items are non-refundable.

6. Cancellations

  • Orders can only be canceled before they are shipped. Once shipped, the return policy applies.
  • To request an order cancellation, please contact us as soon as possible.

7. Contact Information

For any questions regarding returns and refunds, please reach out to us:

Maxmol Renewable Energy
Website: https://maxmol.com/
Email:maxmol.india@gmail.com
Phone: (+91) 7465005001

By making a purchase on our website, you acknowledge and agree to this Return and Refund Policy.